Limited Lifetime Warranty

URise Products is committed to providing the highest quality products and service. This product was thoroughly inspected prior to shipment and built to ISO 9001:2008 and ASTM International standards.  This warranty represents our confidence in the materials and workmanship of our product.

URise Products extends this warranty only to the original purchaser of this product. The warranty does not extend to any subsequent purchaser or owner. The warranty is void upon any sale or transfer of ownership or use by other person. URise Products warrants its products are free from defects in material and workmanship under NORMAL use for the period commencing upon the date of purchase and continuing for the following specified period of time after that date:

Metal Frame: Limited Lifetime Warranty

Non-Metal / Moving Metal Parts (hinges, wheels, hand grips and plastic): One Year Limited Warranty

 

This warranty does not cover problems due to user negligence, misuse of the product, failure to adhere to product instructions, or normal wear and tear. Items that have been subject to negligent abuse, modified without prior written authorization are not covered by this warranty.

For warranty service, please contact the dealer from whom you purchased your URise Product. In the event that you do not receive satisfactory service, please call us directly at the number below. Be prepared to indicate the nature of the defect, the product serial number, and the name and location of where you purchased the product.  You will also be required to provide a receipt of your purchase. PLEASE DO NOT return any products to URise Products without prior consent.

Repair or replacement is the only remedy under this limited warranty. This warranty does not include any labor or shipping charges incurred in replacement part installation or repair of product.

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES, IMPLIED WARRANTIES, IF ANY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. URISE PRODUCTS SHALL NOT BE LIABLE FOR ANY SEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER.

Customer Help Lines:
1-844-99-URISE
1-844-998-7473
Charlotte, North Carolina | USA