All returns must be authorized by URise Products, LLC ("URise") prior to return. Products must be returned within 30 days of purchase. Authorizations are valid for 30 days. Return Good Authorizations (RGAs) may be arranged by either emailing Customer Service through our Contact Form, phoning Customer Service at 919-774-1297 or by contacting a URise sales representative. Unauthorized returns will not be accepted. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.
After obtaining an RGA, each return must include the following information:
- Customer's name, address and account number
- RGA number
- Original P.O. number or original URise order number
Defective products are returnable with prior authorization. Non-defective products may be returned provided the customer has obtained prior authorization from URise, if such products are in salable condition and suitable for restocking. A $50.00 freight and restocking fee may apply. Product must be returned within 30 days of receipt.
The following conditions will not be considered for return:
- Products purchased more than one months prior to return request
- Products returned in altered or damaged packaging, or in packing other than original packaging
- Packs broken, breached or damaged
- Issuance of an RGA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.
Damages or Shortages
In an effort to minimize any delay in resolving a damage or shortage claim, the customer is required to inspect all packages prior to customer's acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier's freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify URise of any damages in transit or product shortages within two (2) business days of receipt, or URise shall have no obligation to process credit or arrange for product replacement. Contact URise Customer Service using this Contact form or by phone at 1-919-774-1297 or a URise sales representative to report damages or shortages.
Products Shipped in Error by URise
Customer must notify URise of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by URise are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.
Defective product, properly noted damaged product, and returns that are the result of a URise error may be returned at URise's expense for a full credit, subject to the other provisions of this policy.